Contact Center Dispute Specialist

Role Overview

• Follow all Contact Center Dispute Team policies and procedures with accuracy.
• Support ACH, debit card POS, and non-UC ATM disputes across all contact channels.
• Complete disputes accurately within designated dispute software.
• Report fraud/dispute trends promptly to the Dispute Team Lead or Supervisor.
• Educate customers on fraud prevention tools.
• Handle complex dispute/fraud issues and provide exceptional customer service.
• Interact professionally with customers and co-workers, representing United Community as “The Bank that Service Built.”
• Support multiple customer contact channels (phone, email, secure message, chat).
• Actively seek, refer, and/or sell bank products and services that align with customer needs.
• Maintain thorough knowledge of all bank products and services.
• Participate in ongoing training, monthly coaching, and team huddles.
• Keep absences to a minimum to support team performance goals.
• Other duties as assigned.

Requirements

• At High school diploma or equivalent required; Bachelor’s degree preferred.
• 1–3 years of banking, bank operations, retail, or customer service experience.
• Contact center experience a plus.
• Strong analytical and problem-solving skills.
• Detail-oriented with accuracy in work.
• Ability to make informed decisions quickly and troubleshoot issues.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and standard office equipment.
• Ability to navigate multiple systems efficiently.
• Self-starter with collaboration skills.
• Ability to work evenings and Saturdays as part of a set or rotating schedule.
• Experience with email, chat, or other customer communication channels preferred.
• Bilingual/Spanish-speaking ability a plus.

Benefits

• Must be able to pass a background & credit check
• This is a full-time position requiring flexibility for evenings and weekends.
• Some travel may be required.