Key skills
CRMCommunication
About this role
Role Overview
- Building and executing email marketing campaigns in D365 Customer Insights – Journeys
- Creating segments, automated journeys and triggered communications
- Designing and developing responsive email templates using HTML/CSS
- Managing the full campaign lifecycle from build to reporting and optimisation
- Working closely with CEOX stakeholders and Public Sector client teams
- Establishing reusable campaign assets and structured CRM content libraries
Requirements
- Strong background in email marketing campaign management
- Hands-on experience building segments and journeys in D365 Customer Insights
- Solid HTML/CSS email build skills
- Experience delivering campaigns end-to-end in regulated or structured environments
- Strong stakeholder communication skills