Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap
Collaborate with teams to implement and maintain content development processes and standards
Support various content development projects and initiatives, ensuring their successful execution
Assist in monitoring and reporting on KPIs to evaluate content effectiveness and sharing insights with the organization
Participate in identifying and implementing improvements in content processes and technology

Bachelor’s degree in a related field or equivalent experience demonstrating expertise in content development, knowledge management, or technical documentation.
3+ years of content development/knowledge management experience, including creating, capturing, structuring, and maintaining content
Experienced in working with content/knowledge management and ticketing systems
Experienced in preparing AI-optimized content and building AI models for generating content
Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
Adept at managing multiple priorities and embracing change with ease

Senior Content Developer

Key skills