About this role
Role Overview
- Coordinate shift priorities and task allocation to manage queues and SLAs effectively.
- Manage escalations from the team and provide proactive feedback and guidance for effective and timely resolution.
- Escalates analyzed cases and makes recommendations to senior management for review/approval.
- Analyze payment data and transaction patterns to identify potentially fraudulent activities.
- Monitor payment transactions in real-time to detect and investigate suspicious transactions.
- Stay up-to-date with industry trends and emerging fraud risks to proactively adapt and improve fraud prevention strategies.
- Conduct thorough investigations of suspected fraudulent activities, including gathering evidence, analyzing trends, and presenting findings.
- Review and assess the effectiveness of existing fraud prevention measures, recommending and implementing improvements as needed.
- Prepare and present reports on fraud trends, mitigation efforts, and success metrics to management.
- Work closely with payment processors and financial institutions to enhance payment security and reduce risk.
- Assist in the development and implementation of fraud prevention training programs for employees.
Requirements
- Minimum of 2 years’ experience in fraud prevention, risk analysis, or payments security.
- Chargeback experience is highly preferred.
- Experience in gaming/casino or similar industry strongly preferred.
- Bachelor’s degree in Finance or Business is preferred.
Benefits
- None specified