Serve as a subject matter expert on global payments (Card Networks, Acquirers, Processors, Payment Methods)
Analyze and understand Airbnb’s total cost of payments including the composition of costs
Lead payment auth improvement and performance initiatives across various Airbnb markets
Work with analytics, finance, and operations teams to provide actionable insights and performance reports.
Develop strategies to drive strategic outcomes with partners within the payments ecosystem (banks, networks, processors, fintechs etc) to support processing needs, drive user acquisition and new bookings, and lower payments processing costs
Manage day-to-day relationships with a portfolio of payment partners (e.g. payment processors, acquirers, networks, PSPs)
Serve as the primary liaison for partner communications, ensuring alignment on operational and strategic goals.
Support regular business reviews with partners, including performance updates, issue tracking, and roadmap discussions.
Identify opportunities to expand or enhance payment capabilities through new or existing partnerships.
Lead negotiations and execution of commercial agreements in collaboration with senior stakeholders and legal teams.
Lead partner coordination during operational incidents, service disruptions, or degraded performance.

10+ years of experience in Payments Industry with specific focus on partnerships, product or consulting
Experience in integrating large scale processing platforms and global payment methods
Knowledge of card and non-card payments ecosystem
Proven analytical skills, particularly in the realm of payments cost drivers and approval optimization
History of interacting with stakeholders across the payments value chain, including issuers, acquirers, networks, fraud and risk management providers
Comfortable driving partner discussions and negotiations to drive payments economics and product performance
Excellent communication skills and attention to detail, and ability to communicate complex details simply
Detail-oriented with great organizational skills, and highly analytical, but also comfortable with ambiguity
Entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance

Payments Partnerships Manager

Key skills