Collaborate with Project Managers and integration teams to ensure a smooth technical transition
Ensure correct integration with POS systems and online ordering providers
Adapt loyalty program parameters and rules according to client needs
Technically configure promotions and rewards within the platform
Proactively manage technical and performance issues
Collaborate with developers and team members to resolve incidents
Continuously monitor integrations to prevent recurring issues
Perform regular audits to identify opportunities for improvement in technical integrations
Collaborate with the product development team to implement new features
Create regular performance reports, identifying achievements and areas for improvement
Present findings to clients and participate in data-driven strategic decisions

Bachelor’s degree in Systems Engineering, Information Technology, or a related field
Minimum 3 years of experience in technical systems integration
Hands-on experience with POS systems such as Aloha (NCR), Simphony (Oracle), ICG, PixelPoint (PAR) , or similar platforms
Previous experience in managing loyalty programs is highly desirable
Ability to speak Spanish is a plus
Mastery of REST, SOAP, GraphQL, and Webhooks
Proficiency in Postman, Insomnia, Swagger/OpenAPI, and Curl
Familiarity with Python (Flask/FastAPI), JavaScript (Express), Java, Ruby, or PHP
Knowledge of OAuth 2.0, JWT, and API Keys
Ability to use APIs to interact with SQL and NoSQL databases
Familiarity with cloud services (AWS, Azure, Google Cloud) and platforms like Stripe, Twilio, or Firebase
Excellent communication skills to interact with both technical and non-technical teams
Client-oriented mindset with the ability to translate needs into technical solutions
Proactive approach to problem-solving and identifying growth opportunities.

Technical Account Representative

Key skills