Key Customer Manager

Role Overview

• The Key Account Manager is responsible for the management and development of identified accounts.
• He/She is the day-to-day contact for the customer and is responsible for customer targets for his/her area.
• The role is tasked to contribute to the growth of Chain Accounts.

Requirements

• Manage territory and account profitability by measuring and managing customer contribution by achieving monthly and annual target and profitability targets.
• Develop and execute clear and concise annual account plan based on account’s strategy and direction/ business need based on Chains & QSR business priorities.
• Win & retain profitable business with chain customers by understanding the Chains business model and success factors.
• Lead demand creation via strategic concept & idea creation and marketing trends presentation.
• Co-Develop with Marketing activity for differentiation.
• Deliver KPI’s for chain accounts local operations by managing and achieving scorecard target requirement of each accounts.
• Negotiate business terms, price increase, forecast etc in each customer to reach the most effective conditions for Unilever.
• Control and manage assigned budgets for selling support in line with Unilever policies and strategy.
• Regular work with and coordination with Marketing, BEx, Culinary, R&D, Supply Chain, Finance and other functions to ensure that agreed plans and activities are implemented on time.
• Lead projects and ensure timely completion.
• Obtain and feedback information (within Unilever policies) about competitors and their activities in the market.

Benefits

• Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.
• A diverse workforce allows us to match our growth ambitions and drive inclusion across the business.