Key skills
SaaSCRMCommunicationCustomer SuccessSales
About this role
Role Overview
- Manage relationships with the early/first customers of a SaaS solution
- Implement customer relationship management processes
- Secure annual automatic renewals
- Track key success metrics and provide sales support
Requirements
- At least 5 years' experience as a Customer Success Manager or Account Manager
- Advanced proficiency with a CRM such as HubSpot
- Ability to manage crisis situations with calm and diplomacy
- Experience negotiating renewals
- Excellent verbal and written communication skills
- Comfortable working in creative/startup environments
Benefits
- Attractive benefits package