IT Support Specialist
United States
Full Time
3 hours ago
$42,100 - $61,000 USD
No H1B
Key skills
Communication
About this role
Role Overview
- Provide tier-one customer support to students, faculty, and staff at Pennsylvania State University
- Respond to phone calls, chat support, and email tickets
- Address and resolve inquiries while completing appropriate tracking within an incident tracking tool
- Contribute to documentation and frequently asked questions (FAQs)
- Participate in assigned projects and tasks
Requirements
- General Equivalency Diploma (GED) or High School Diploma or an equivalent combination of education and experience accepted
- Exceptional customer service skills
- Basic problem-solving skills
- Strong verbal and written communication skills
- Attention to detail
Benefits
- Comprehensive medical, dental, and vision coverage
- Robust retirement plans
- Substantial paid time off including holidays, vacation and sick time
- Generous 75% tuition discount for employees, spouses, and children