Works closely with Business stakeholders and other areas in Assurant to understand business objectives and product requirements.
Writes functional and technical user stories that clearly communicate customer/stakeholder needs to the Agile team.
Be the “go to” person for knowledge of the department’s applications and data.
Analyze complex processes, interfaces, and sub-system problems for modification.
Identify and implement process improvements.

3+ years of experience as a Technical Product Owner, Business Analyst, SME or process owner
2+ years of progressive experience gathering requirements and writing user stories for business application needs
2+ years of experience with Omni channel / Contact Center technology: IVR, Chat, Chatbot, Routing, Softphone, etc.
Experience with Agile development; Agile or TPO certifications are a plus
Bachelor’s Degree in Business Administration, technology or related field is desired

Technical Product Owner – IVR, Contact Center

Key skills