Quality Assurance Specialist – Claim & Reclaim

Role Overview

• Review and approve warranty/campaign claims submitted by distributors
• Handle reclaim warranty expense from all local suppliers
• Prepare executive reports summarizing approved claims
• Serve as liaison between HMMA and distributors regarding field claim information
• Analyze claim data and make necessary input/actions
• Review all financial information and reconcile accordingly
• Maintain HMMA Warranty Policy and Procedure manual and Warranty and Service agreements
• Process warranty claims for chargeback to all local suppliers
• Negotiate cost-sharing ratios and other related issues with suppliers
• Discuss test/analysis results with suppliers and recommend necessary corrective actions

Requirements

• Bachelor’s degree in Business Administration or equivalent preferred
• 0 – 10 years of job-related experience preferred
• 3 – 5 years experience with data analysis desired
• Word, Excel, PowerPoint skills desired
• SAP desired
• Technical knowledge of vehicle systems desired

Benefits

• Position may require occasional travel (domestic or foreign)
• Flexibility in working hours to include weekends, holidays, and off shift
• Relevant training will be provided if assigned these job duties