Application Support Analyst I

Role Overview

• Support hospital and labs using Haemonetics Hospital products
• Provide software and systems technical solution support
• Troubleshoot customer support problems via email and phone
• Document all support calls in the helpdesk ticketing system
• Escalate and hand off to other teams as appropriate

Requirements

• Bachelor's Degree in Medical Technology or equivalent diploma or SBB, MT or MLT Training Certifications
• Minimum of 2 years of experience working in a hospital lab or blood bank
• Ability to work alternating shifts to cover 24/7 support needs remotely
• Must have a dedicated office space and stable internet service
• Experience with BloodTrack®️ system and software, SafeTrace Tx® transfusion management software, and/or TEG® Hemostasis Analyzer and TEG Manager® software is highly desired
• English required, Bilingual Spanish or French highly desired

Benefits

• 401(k) with up to a 6% employer match and no vesting period
• Employee stock purchase plan
• Flexible time off for salaried employees
• Accrual of three to five weeks’ vacation annually (based on tenure)
• Accrual of up to 64 hours (annually) of paid sick time
• Paid and/or floating holidays
• Parental leave
• Short
• and long-term disability insurance
• Tuition reimbursement
• Health and welfare benefits