Key skills
Communication
About this role
Role Overview
- Conducting follow-up calls with patients post-discharge to facilitate medication reconciliation
- Providing patient education and adherence support on medications related to heart health and diabetes
- Collecting blood pressures from members’ and providers’ offices
- Collaborating with pharmacists and healthcare providers to identify and address medication-related issues
- Monitoring patient care across the care team
- Documenting patient interactions and medication reconciliations accurately in Arine’s software platform
- Engaging with hospitals, clinics, and pharmacies to coordinate care
- Educating patients on their medications and adherence to treatment plans
- Triaging high-risk members to a clinical pharmacist for in-depth medication reviews
- Participating in process improvement initiatives to enhance care coordination
- Assisting with obtaining necessary referrals and authorizations
- Working with providers’ offices to confirm medication histories as needed
- Managing a consistent volume of outbound and inbound calls
- Meeting individual and team performance metrics related to outreach and engagement
- Scheduling patients for telephonic or videoconference appointments
- Preparing and sending patient educational materials as needed
Requirements
- A Bachelor’s degree in Nursing (BSN) and/or an active Registered Nurse (RN) license in New York
- Bilingual proficiency in Mandarin and/or Cantonese and English is required
- Prior experience in case management and a solid understanding of care coordination processes
- Strong knowledge of medication management, including medication reconciliation and related terminology
- Excellent written and oral communication skills in both English and Chinese
- Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment
- Ability to prioritize effectively and manage multiple tasks in a fast-paced healthcare environment
- Demonstrated reliability, accountability, and follow-through
- High attention to detail with a strong commitment to documentation accuracy
- Comfort working in a metrics-driven environment with tracked outcomes and quality
- A collaborative team player who can also work independently
Benefits
- Full benefits starting from day one
- Opportunity for growth and learning
- Dynamic role contributing to company growth
- Collaborating with experienced Clinicians, Engineers, and Digital Health Entrepreneurs