Support the smooth and efficient delivery of services to clients.
Help drive and develop excellent customer relationships within those clients.
Foster strong working relationships within the Support and Onboarding team and the wider DTS teams.
Ensure the appropriate documentation is created and maintained as part of agreed support and change releases.
Assist with, and own as appropriate, client service reviews.
Provide support in regards to client driven audit and attestation processes.
Pick up and run with any other activities that enhance the service performance of assigned accounts.
Support and contribute to a positive team working culture, fostering collaboration and productivity.
Undertake necessary administrative tasks as part of day-to-day activities to ensure smooth services operations.

Excellent organisational skills to accurately plan and deliver multiple pieces of work for differing clients simultaneously.
Strong commercial awareness
Proactive and able to take ownership.
Excellent customer service skills
Able to work within an operational IT environment
A good understanding of service levels, KPIs and an ability to produce reports and improvement plans based upon available information
Previous experience within a project management setting beneficial
Experience within an ITIL environment or exposure to ITIL service management practices beneficial
A willingness to travel to different Davies UK sites or client sites as required.

Service Delivery Manager

Key skills