Senior Problem Analyst
Columbus, Mississippi, United States of America
Full Time
9 hours ago
H1B Sponsor
Key skills
SDLCServiceNowProject ManagementCommunicationTime Management
About this role
Role Overview
- Lead assigned IT technical problems
- Provide consultative support to team members
- Analyze existing systems and identify improvements
- Recommend business practices to optimize application systems
- Develop operational procedures for products, services, and systems
- Design processes to meet regulatory requirements
- Perform root-cause analysis and improve processes
- Provide technical support to business units, customers, and management
- Serve as liaison between software vendors and business units
- Stay current in technical enhancements and methodologies
Requirements
- Bachelor's Degree or 4+ additional years of relevant experience
- 4 to 8+ years of related experience in problem management, service management, project management and/or continuous improvement.
- Deep knowledge of IT processes and frameworks (SDLC, ITIL, COBIT etc.)
- Problem documentation and problem management skills
- General understanding of IT application and infrastructure components
- Independently lead complex technical discussions
- ITIL Service Operations knowledge.
- Professional experience with ServiceNow or related tooling.
- Ability to document problem records and manage tasks
- Strong organization, written and oral communication skills, and time management skills.
- Experience facilitating group sessions
Tech Stack
- SDLC
- ServiceNow
Benefits
- Flexible work arrangements
- Professional development opportunities
- Equal Opportunity Employer
- Tobacco-Free Hiring Practice