Provide technical support for issues related to Public Cloud environments, ensuring interruptions are minimized and resolved quickly.
Monitor the performance of Public Cloud services in real time, identifying and resolving availability and performance issues.
Collaborate with IT and engineering teams to implement improvements to Public Cloud services.
Participate in defining and implementing support policies and procedures for Public Cloud environments, ensuring alignment with best practices and regulatory requirements.
Provide guidance and technical support to internal teams on the effective use of Public Cloud services.
Develop and maintain technical documentation related to Public Cloud environments, ensuring information is current and accessible.
Conduct performance and security tests to evaluate the resilience of Public Cloud services.
Stay up to date with the latest Public Cloud trends and technologies, applying this knowledge to improve Claranet's operations.
Participate in incident response for Public Cloud services, collaborating with security and IT teams to mitigate impact and restore normal operations.
Ensure all activities related to Public Cloud support comply with Claranet's internal policies and applicable regulations.

Education: Bachelor's degree in Information Technology, Computer Engineering, or a related field.
Certifications: Preferred certifications in Cloud Computing (e.g., AWS Certified Solutions Architect – Associate, Microsoft Certified: Azure Administrator Associate).
Training: Experience with advanced courses in cloud technical support, cloud administration, and public cloud security.
Language level: Intermediate English.
Specific skills: Public Cloud environment administration, advanced technical support, and optimization of public cloud services.

Complimentary breakfast with bread and fruit
Hybrid work model
Salary advance
Health insurance
Dental insurance
Life insurance
Childcare assistance
Food allowance
Meal allowance
Profit sharing (PLR)
Transportation voucher
Payroll-deductible loan
Partnerships with English language schools, colleges/universities, pet assistance, and other perks

Public Cloud Support Analyst – Mid-level

Key skills