Bilingual Advisor Service Centre Representative

Role Overview

• The role requires direct communication with our clients and colleagues across Canada.
• As part of Fidelity’s dynamic work model, you will have a flexible hybrid work schedule.
• You will provide first-class customer service to investment advisors, their administrative support teams, and investors in our inbound call centre.
• You will work directly with advisors to provide the support they need to inform their clients and plan short
• and long-term investment strategies.
• You will represent Fidelity by handling client inquiries, resolving issues, and, when appropriate, promptly connecting clients with the right internal associate.

Requirements

• College diploma (recent graduates are encouraged to apply) or equivalent experience
• Fluency in both spoken and written French and English is required
• You are committed to helping investors build a better future
• You are passionate about delivering an exceptional client experience
• You want to contribute to company growth by building and cultivating lasting relationships
• You are eager to learn and develop professionally
• You thrive in a corporate culture that values collaboration, diversity, and belonging
• You are flexible and adaptable
• You apply critical and analytical thinking to solve problems and exceed client expectations
• You embrace new technologies
• You are an excellent communicator, both verbally and in writing
• You have strong attention to detail
• You welcome feedback and can quickly apply observations and guidance to progress professionally

Benefits

• Competitive total compensation, including an employer contribution to your group RRSP without requiring you to contribute an equal amount
• Comprehensive health benefits from your start date, including up to $5,000 per year for mental health services and therapies, with premiums fully paid by the employer
• 100% paid parental leave for a period of 25 weeks
• Up to $650 toward home office equipment
• Generous time-off policy, including two paid days annually to volunteer with a charity of your choice
• Diversity and inclusion programs, including an active employee resource group network
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and rewards for obtaining required professional designations