Senior Benefits QA, Data Specialist

Role Overview

• Conduct internal quality assurance testing of benefits administration sites to validate data accuracy, plan configuration, eligibility rules, and system functionality prior to client delivery, ensuring all requirements and internal standards are met.
• Support and guide external client testing (UAT) by preparing test scenarios, assisting clients during the QA process, documenting issues, and coordinating with internal teams to resolve defects before go-live.
• Assist less senior teammates with development low to moderate complexity sites.
• Utilize project management tools to manage implementations.
• Audit and upload data for moderately (or greater) complex new client website implementations or on an ongoing basis for existing clients.
• Works with senior teammates to manage and coordinate the EDI/file integration projects relating to new site implementations and renewals.
• Responsible for final testing and auditing of own and others configured of moderate complexity software to ensure proper functioning, with oversight.
• Takes accountability for individual quality assurance on moderate complexity builds.
• Primarily responsible for providing training and mentorship of less senior teammates.
• Works on moderate complexity (or greater) client projects.
• Participation in client meetings as needed.
• Build courteous and successful relationships with clients, vendors and carriers to improve client retention.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.
• Assist with providing guidance on the development of SOPs provide SOP process improvement considerations based for aligned platform.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.
• Pursues a course of personal and professional development.

Requirements

• Minimum education required: Associate’s, or Bachelor’s degree, or equivalent work experience
• 3-6 years of applicable software implementation experience
• Ability to readily learn and apply new information/concepts
• Intermediate knowledge of benefits administration software implementation i/e. Navigator, plansource, etc., ideally obtained through a service provider or mid to large market reseller
• Proficient with MS Office Suite
• Expert with Excel
• Exceptional telephone demeanor, professional approach to problem-solving
• Attention to detail and the ability to adhere to strict deadlines
• Ability to maintain a high level of confidentiality
• Ability to travel for work if requested (Less than 5% of the time)​

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.