Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment
Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure
Perform hands-on desktop support, including installation and upgrades of hardware/software, system configuration, backups, and application setup
Manage user onboarding and offboarding processes
Monitor, update, and resolve help desk tickets efficiently using ticketing systems
Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users
Maintain accurate inventory of computers, peripherals, phones, and network equipment
Support and maintain physical network infrastructure including routers, wireless access points (WAPs), switches, and end-user hardware
Coordinate with third-party software and hardware vendors for support and issue resolution
Assist in developing and maintaining standard hardware and software configurations
Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases
Create, manage, and modify user credentials across multiple platforms
Document policies, procedures, and instructional materials as needed
Provide technical support to executive management
Travel to client and pharmacy locations as needed to support deployed technology
Perform other duties as assigned.

Experience with help desk and/or IT support
Experience in cloud infrastructure (Azure preferred)
Experience supporting Office 365 and Azure Active Directory (user, device, and license management)
Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in both on-site and remote environments
Experience using and managing help desk/ticketing systems
Technical knowledge of WAN, LAN, and Wi-Fi connectivity
Working knowledge of network protocols, operating systems, and infrastructure technologies including: Windows Server, Cisco routers, SonicWall and FortiGate
Virtual machines / VDI
POS systems
Experience with Mobile Device Management (MDM)
Hands-on experience with cabling, patching, racking, and network equipment setup
Knowledge of Microsoft Azure cloud technologies
Strong wireless network troubleshooting skills
Experience supporting Microsoft products including Teams and SharePoint
Basic understanding of IT security standards and best practices
Ability to support executive-level users with professionalism and discretion.

Competitive salary commensurate with experience
Flexible work arrangements and a remote-first work environment (for select positions)
Recurring company gatherings throughout the year to promote connection and collaboration
Flexible Paid Time Off
Paid holidays
Paid family and medical leave, including paid parental leave
Medical, dental and vision benefits for employees
Company sponsored 401(k) with a match
Life and long-term disability coverage
Employee assistance program

IT Help Desk Support Technician

Key skills