Serve as a key operational support partner for IAS Advisor Success Management and Home Office teams.
Assist in coordinating and resolving complex service issues, escalations, and exceptions
Assist with managing exceptions, accommodations, and workflow troubleshooting to help minimize disruption for advisors and clients.
Track issues through resolution and ensure timely communication with stakeholders.
Support the development and maintenance of training materials, job aids, and reference documentation.
Provide feedback and suggestions to improve training effectiveness based on advisor and staff experiences.
Help reinforce best practices and consistent workflows across teams.
Partner with Client Success POD CEMs and Operations teams to identify recurring issues and opportunities for improvement.
Analyze operational data and reports to identify trends, risks, and efficiency opportunities.
Contribute insights and recommendations that support process improvements, documentation, and communication enhancements.
Work closely with Operations, Service, Technology, and other internal teams to support seamless service delivery.
Assist with communicating operational updates, including fee changes, policy updates, FINRA guidance, and system enhancements.
Provide data and operational insights to support decision-making within the IAS Advisor Success Management team.

Active Series 7 and Series 66 licenses or ability to obtain within a defined timeframe
3+ years of financial services experience, including exposure to both W2 and 1099 advisor model
3+ years of experience in service, operations, or branch administration
Solid problem-solving skills with the ability to analyze issues and support effective resolutions
Analytical mindset with the ability to interpret data and identify trends
Clear, professional communicator who collaborates well across teams
Highly organized with strong time-management skills
Adaptable and comfortable working in evolving or ambiguous situations
Proven self‑starter focused on high‑quality output and continuous process improvement

Senior Success Operations Analyst

Key skills