Make outbound phone calls to candidates and employees to drive employment onboarding completion and/or communicate assignment changes
Monitoring and respond to incoming email/chat communications
Craft and send mass e-mail and call campaign communications
Work within multiple systems simultaneously to respond in real-time to callers (Fusion, PEACS, Red Carpet)
Achieve a basic understanding of company policies
Use internal systems to assign candidates to requisitions and send offer letters
Upload employees for rehire to requisitions in system
Load, extract and share reports from PEACS
Coordinate interviews for employees
Other duties as assigned

Minimum college or technical training preferred; or a combination of education and experience
Strong customer service skills and call center experience
Strong technical skills and/or experience with HRIS systems
Strong computer skills including data entry, email, spreadsheets, and databases; 50+ wpm, strong Excel skills required
Adherence to confidentiality and nondisclosure requirements
Ability to multi-task and demonstrate time-management in a fast paced environment
Excellent organizational skills and excellent communication skills required
Positive demeanor and the ability to work well with others in providing excellent customer service is critical
Sense of ownership and urgency to support business and employee needs

HR Operations Associate

Key skills