Call Center Coordinator

Role Overview

• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Enter patient demographics, insurance, and referral information into EMR
• Cancel and reschedule appointments, as assigned
• Work as directed/as needed
• Maintain and follow HIPAA policies and procedures
• Other relevant duties as assigned by the Manager/Director

Requirements

• High school diploma or GED required
• Prior medical office experience, preferred
• Strong computer skills
• Must be a quick learner, organized, and team oriented
• Excellent communication and customer service skills
• Acceptable results on Office of Inspector General, State Medicaid Exclusions, Abuse Registry Checks, Background Screenings, Drug Screen, and Sanction Checks
• Must be at least 18 years of age

Benefits

• Equal employment opportunities
• Prohibits discrimination and harassment of any type