Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards
Review, process, schedule and authorize orders according to department protocols
Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols
Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol
Provide eligibility status and benefit information for participants
Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate

High School Diploma or Equivalency required
Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed
Must be flexible with work hours
Excellent organizational and communication experience

Medical insurance coverage (Medical, Dental, Vision)
Flexibility with remote, work from home schedule
Work/life balance – we mean it! 17 days of personal time off (PTO), paid holidays observed annually, and 6 sick days
Advancement opportunities
We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
And additional benefits

Call Center Representative

Key skills