Key skills
SaaSSalesforceCRMCommunicationAccount Management
About this role
Role Overview
- Act as a trusted advisor to VP, Directors, Executives and Engineering Champions
- Own the end-to-end commercial health of your customer cohort
- Lead Strategic Business Reviews (SBRs) and QBRs focusing on ROI, value realization
- Proactively identify 'at-risk' accounts through data-driven health monitoring
- Serve as the "Voice of the Customer" internally
- Leverage automation and CS best practices to manage your portfolio efficiently
Requirements
- A Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar)
- 5+ years in a high-growth SaaS environment, specifically in a technical customer-facing role (CSM, Account Management, or Technical Account Management)
- Proven track record of carrying a quota and successfully managing renewals and expansions
- Exceptional communication skills with the ability to navigate complex organizational structures and influence senior decision-makers
- Comfortable with CRM data (Salesforce/HubSpot)
- A 'team-first' mentality
Benefits
- Diversity, Equity and Inclusion
- Autonomy to build own strategy for the portfolio
- Opportunity to work with cutting-edge technology