Embedding resilience into engineering, design patterns and architecture, working across CTO, CSO, Platforms and Business teams.
Understand Resilience by Design and become a subject matter expert, working across the resilience teams in Technology, Data, Supplier, People, Property and Security.
Identify the operational resilience impacts from within the Group’s change portfolio, and shape and define strategies, policies and frameworks across the Group to manage and mitigate these.
Partner with change leads and delivery teams to ensure resilience is designed in, not retrofitted.
Build awareness and educate on Operational Resilience and its implications to change.
Work collaboratively across the organisation and externally to share and develop best practice.

Strong experience in operational resilience, including the practical application of resilience strategies and financial services regulatory requirements.
Engineering, change or architecture background desirable, with sufficient technical depth to understand how technology works and to challenge stakeholders credibly.
Customer‑centric, with the ability to quickly grasp complex issues and provide effective challenge to SMEs across engineering, architecture and change.
Clear, confident communicator with strong influencing skills and the ability to explain complex topics succinctly.
Collaborative team player with a proven track record of working across multiple stakeholders to deliver outcomes on time.
Proactive, well‑organised self‑starter with the ability to plan, prioritise and manage competing demands.

Operational Resilience Manager

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