B2B Logistics Coordinator

Role Overview

• Be the point of contact for our North American Retail Partners, answering requests and anticipating their needs, in a smooth and professional communication
• Follow-up on orders, deliveries, back-orders, invoices, to make sure RPs are always aware of their situation with FSSC and exceed their expectations
• Manage the After Sale service and guarantee the customer’s satisfaction and retention. Your knowledge of the products and the customers will highly contribute to the success of the sales team on your territory you support
• Be in contact daily with our 3PL to ensure orders are shipped on time, Identify and report roadblocks, then implement solutions
• Support the local reps and follow up with the Retail Partners to maximize sales and resolve issues. Make sure your accounts’ orders are correctly entered into the system, inform our partners of any changes to our production and delivery schedule
• Using our CRM systems (Odoo, Salesforce, Elastic), ensure your accounts’ contact details and sales terms are kept up to date, onboard new accounts, and ensure our network of retail partners have access to all the relevant Sales Tools
• Manage any oversells with RPs and sales reps in the territory
• Resolve any issues with regards to order placement, delivery, warranties or returns
• Ensure all communications to your RPs is of the highest standard, using the appropriate communication tools.
• Gather and record information in relation to sell through from our RPs and share with Reps
• Maximize sales opportunities by providing RPs with proactive recommendations and guidance
• Help Sales Reps with ad hoc requests

Requirements

• Customer focused: Keep the customer in mind in all that we do and act as an internal advocate for our B2B Partners, always striving to deliver an exceptional experience
• Strong communicator: Externally: Ensuring that all our B2B/DTC customer interactions are of a high and professional standard. Internally: Collaborate cross functionally, clearly articulating challenges and details, proactively ensuring that the wider team is informed about B2B and DTC matters.
• Continuous improvement mindset: Striving for continuous improvement/optimization of customer logistics topics (processes, tools, concepts)
• Logical thinking: Logical mindset with ability to develop strong excel skills to streamline logistics processes
• Attention to detail: Ability to spot errors / identify trends or anomalies when updating various documents, CX Processes, or making sure orders are correct in the systems as well as initiatives to flag and resolve issues that may arise.
• Efficiency: Ability to prioritise and manage own time effectively – Able to balance the delivery of tasks and projects and stay on track whilst also dealing with ad hoc logistic matters/ CX matters which arise
• Technology native: Experienced with SaaS tools and energized about finding ways to improve both quality and efficiency with modern techologoy, not limited to but including AI
• Environmentally conscious: Identify areas where CO2 emissions can be minimised to reduce environmental impact

Benefits

• An opportunity to develop professionally working with international regulations and cultures around the world each day, while working 200m from the Verbier gondola
• Employee discounts on Faction, United Shapes snowboard, and Phaenom ski boots as well as pro deals with our key partners
• A Verbier season pass
• An energetic and dynamic team within a fast-paced, sometimes high-pressure environment
• Brands with a strong identity and values that resonate with our fans and team members