Work with external clients to administer member benefit data and updates.
Provide clear and concise direction and support.
Continuously provide superior customer experience.
Coordinate the transition of new and existing groups to the electronic administration system(s).
Interpret error reports and identify trends.
Oversee the validation of client and internal data integrity.
Identify enhancements to existing processes.
Provide customized documentation and training to clients on procedures.

Business diploma or certificate would be considered an asset.
Understanding of Alberta Blue Cross Group benefit plans and insurance processes would be considered an asset.
Strong written and oral communication skills with appropriate style and tone.
Analytical and problem solving skills.
Ability to multi-task in a fast-paced environment.
Strong decision-making ability.
Strong knowledge of Microsoft Office, particularly Word and Excel.
Experience working with or viewing XML and Text would be considered an asset.

Electronic Administration Coordinator – Member Claims

Key skills