Lead and manage complex programs and projects to ensure successful customer deployment and adoption of Egnyte’s platform
Manage and communicate deliverables, risks, project timeline, ROI, and issues
Act as a liaison between Egnyte’s customers and internal teams to ensure smooth project completion and success
Communicate professionally and succinctly while following Standard Operating Procedures (SOP)
Ensure internal processes and client-facing documents are current and in support of corporate goals
Predict resources needed to reach objectives and manage resources in an effective and efficient manner; identify and bring in resources as required for quick response to client issues raised during the implementation phase
Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manage overall customer relationship and satisfaction during all phases of the engagement
Little to no travel expectations at the current time

5-8 years’ experience managing projects in Customer Facing Implementation roles (remote and onsite) in a technology organization
Proven track record of working with external customers, as well as with key internal partner teams including Sales, Engineering, and Product Management
Excellent customer engagement, presentation, and communication skills
Solid organizational skills and multi-tasking skills, attention to detail, and ability to adapt to process in a quick changing environment; ability to manage multiple projects with multiple resources
Experience handling escalations at all levels
A strong understanding of project financials, revenue, cost, and margin is required
Strong familiarity with project management software tools, methodologies, and best practices
Experience with creating, maintaining and following a repeatable project methodology
Understanding of technology relative to data, storage, API integration, Public and Private Cloud highly desirable
Bachelor’s degree in computer science or related technical discipline is preferred

Senior Professional Services Project Manager

Key skills