Senior Learning Consultant

Role Overview

• Provide strategic oversight for the delivery of service engagements across a portfolio of Skillsoft clients.
• Act as the senior point of contact for customers, ensuring delivery aligns with contractual commitments and strategic objectives.
• Build and maintain trusted relationships with customer stakeholders to drive value realisation, long-term partnership, and a high-quality client experience.
• Influence and coordinate cross-functional internal stakeholders across Sales, Customer Success, and Professional Services.
• Partner with account teams to shape and prioritise customer programmes in line with business goals and organisational strategy.
• Lead senior-level customer conversations, offering insight and guidance to clarify needs and define effective service approaches.
• Apply strong knowledge of L&D trends, best practices, and market developments to inform strategic recommendations.
• Oversee project and programme planning and execution, ensuring delivery is on time, within scope, and outcome-focused.
• Proactively manage delivery risks and issues, escalating and engaging leadership as required.
• Provide clear, regular status updates to senior stakeholders on progress, risks, and dependencies.
• Maintain up-to-date knowledge of Skillsoft products, platforms, certifications, and roadmap changes to advise customers effectively.
• Develop a deep understanding of customer strategy and learning priorities to support value-led consulting.
• Demonstrate leadership through change, taking on broader responsibilities to support team and organisational objectives.

Requirements

• 7+ years’ professional experience in learning facilitation, leadership development, learning strategy, and the measurement of learning impact and ROI, supported by a Bachelor’s degree or equivalent practical experience.
• Demonstrated experience designing and facilitating leadership development experiences, including workshops, virtual sessions.
• Strong proficiency with virtual delivery and collaboration tools, enabling effective engagement across distributed and global audiences.
• Advanced capability in desktop applications (Word, Outlook, Excel, PowerPoint), with the ability to rapidly adopt new technologies and tools as required.
• Proven project, time, and workload management skills, combined with strong organisational discipline and the ability to operate effectively across multiple priorities.
• Experience within, or strong familiarity with the digital learning market.
• Excellent customer-facing experience, with the ability to operate confidently in a virtual, global environment, including collaboration across time zones and occasional work outside standard business hours.
• Working knowledge of LMS and LCMS platforms, ideally including experience integrating learning content within enterprise learning ecosystems.
• Travel expectation: approximately 10% annually.

Benefits

• Health insurance
• Professional development opportunities