Deliver excellent customer service and communication across all channels to our French speaking customers.
Handle complaints with professionalism, empathy, and adherence to policy.
Support sales and buying conversations, contributing to growth targets.
Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
Collaborate effectively with colleagues to ensure a seamless customer journey.
Contribute to building a high-performing, supportive, and adaptable team culture.
Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
Handle outbound calls, including welcomes, collections, and customer updates.
Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
Support the buying process, overcoming objections and helping customers feel confident.
Accurately record interactions, maintain systems, and complete admin tasks.
Liaise with internal teams to deliver smooth handovers and joined-up customer care.
Contribute to continuous improvement by suggesting ways to refine processes.

Proven experience in customer service, contact centres, or sales environments.
Excellent verbal and written communication skills, with empathy and clarity.
Strong problem-solving skills with resilience under pressure.
Confidence in handling objections and complaints fairly and constructively.
Ability to balance speed with accuracy and quality.
Organised and able to manage multiple priorities.
Comfortable using CRM systems and digital communication platforms.
Team-oriented mindset with a proactive, solutions-focused approach.
Background in buying, sales, or complaint resolution (Desirable)
Ability to adapt quickly in a fast-growing scale-up environment (Desirable)
Experience working in businesses with operational warehouses or physical products (Desirable)

25 days paid holiday per year (24 days plus 1 life-event day)
8% holiday allowance (vakantiegeld), paid annually in May
All Dutch public holidays, including King’s Day and Liberation Day (where applicable)
Access to all statutory Dutch leave under the Work and Care Act (WAZO), including parental and care leave
Competitive salary based on a 40-hour work week
Participation in the Dutch pension scheme (Pensioenfonds Detailhandel)
Commuting allowance of €0.23 per kilometre (tax-free maximum)
Lunch provided during working days
A supportive, people-first working environment
Access to Alleo, a benefits and wellbeing platform offering discounts, perks, and wellbeing support
Be part of a fast-growing, globally expanding business
Opportunities to collaborate with and work alongside our UK team
Exposure to — and potential involvement in — new international markets as we continue to grow

Customer Experience Agent, French Speaking

Key skills