About this role

Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals
Build relationships and coordinate across teams to make sure we’re all in sync as we continue to grow
Be operationally diligent as we consistently meet every expectation we set, on time
Distill trends from the data we collect to identify ways in which our customers can address the root cause of security problems they face
Help customers with their security technology

3+ years of relevant professional experience
An unyielding desire to delight customers and inspire change
Flexibility and an openness to new challenges
Concise verbal and written communication skills for technical audiences
Ability to prioritize the needs of multiple customers while managing expectations
Knowledge of the various types of security technology
Creativity to challenge the status quo and help find new solutions to new problems
Familiarity with data analysis tools like Excel or equivalent
Understanding of security controls for common platforms and devices

Associate Customer Success Manager

Key skills