Technical Customer Success Specialist – Day Shift
Vilnius, Vilnius, Lithuania
Full Time
8 hours ago
$1,500 - $1,900 EUR
No H1B
Key skills
Communication
About this role
Role Overview
- Be the main point of contact between the company and B2C/B2B customers.
- Collect relevant information from our clients and internal databases and verify it.
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
- Work alongside techies to understand IT business logic.
- Partner with our customers to effectively resolve issues through online chat and email.
Requirements
- Excellent communication skills in English and Lithuanian
- Proven experience in customer support or related roles
- Quick reaction and concentration, empathy and love for helping people
- Motivated, ambitious, self-learner, independent
- Tech-savvy personality and problem-solver attitude
- Nice to have: Experience with Proxies/VPNs or similar products
Benefits
- Internal/external learning resources
- Knowledge sharing events
- Mental and physical well-being resources