Client Partner – Growth, Customer Success, Delivery Assurance

Role Overview

• Own the account P&L or shadow P&L, ensuring healthy revenue growth, margin performance, and forecast accuracy.
• Develop and execute structured account plans, identifying new buying centres, stakeholders, and growth opportunities.
• Drive proactive pipeline creation within existing accounts through insight-led conversations and opportunity discovery.
• Lead commercial negotiations, renewals and pricing strategies, balancing growth, value, and sustainability.
• Convert delivery successes into new engagements, expanded scope, references, and long-term annuity deals.
• Act as the executive owner of customer success for your accounts, accountable for satisfaction, outcomes, and renewal readiness.
• Define clear success criteria, value metrics, and outcome tracking for major engagements, ensuring value is visible and measured.
• Lead or sponsor Quarterly Business Reviews (QBRs) focused on value realised, not just activity delivered.
• Anticipate client risks, dissatisfaction, or value leakage; intervene early to protect trust, revenue, and reputation.
• Champion continuous improvement and innovation, ensuring Expleo remains relevant and ahead of client needs.
• Provide senior oversight across delivery teams to ensure on-time, on-budget, and high-quality execution.
• Maintain strong commercial discipline: scope control, margin protection, and structured change management.
• Ensure smooth transitions from sales to delivery, and from initial projects to scaled programmes or managed services.
• Escalate and resolve delivery issues decisively, maintaining client confidence and internal alignment.
• Build deep, multi-threaded relationships with CXO, business and technology leaders, mapping influence and decision-making structures.
• Shape end-to-end, outcome-led solutions across Expleo’s service lines (e.g. Cloud, Data & AI, Engineering, Assurance).

Requirements

• Proven experience managing and growing large, complex enterprise accounts in IT services, consulting, or technology solutions.
• Strong track record of delivering sustained year-on-year revenue growth and margin improvement across assigned accounts.
• Solid understanding of delivery models (project, programme, managed services), governance structures, and service quality management.
• Demonstrated ability to translate delivery outcomes into commercial expansion (upsell, cross-sell, renewals, multi-year deals).
• Executive presence with the ability to engage credibly with senior stakeholders and balance client advocacy with firm economics.
• Comfortable working in a matrix environment, influencing and aligning sales, delivery, and solution teams towards a shared account strategy.
• Structured and data-driven approach to account planning, forecasting, and pipeline management.
• Excellent communication, negotiation and conflict-resolution skills – calm, credible and composed under pressure.

Tech Stack

• Cloud

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
• Expleo Academy
• enables you to acquire and develop the right skills by delivering a suite of accredited training courses
• Competitive company benefits
• Always working as one team, our people are not afraid to think big and challenge the status quo
• As a Disability Confident Committed Employer we have committed to: Ensure our recruitment process is inclusive and accessible Communicating and promoting vacancies Offering an interview to disabled people who meet the minimum criteria for the job Anticipating and providing reasonable adjustments as required Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work