Key skills
Communication
About this role
Role Overview
- Own every major client relationship end to end.
- Run regular strategy calls with founders doing 7 and 8 figures monthly.
- Build retention roadmaps that keep clients locked in for years.
- Generate AB testing ideas that move revenue needles by hundreds of thousands.
- Brief Klaviyo managers on dedicated flows and campaigns for each brand.
- Handle 99% of client communication. Clients talk to you, not the team.
- Onboard new million dollar accounts with kickoff calls and goal alignment.
- Drive weekly revenue strategy for key clients using performance data.
- Plan monthly promotional calendars that maximize seasonal revenue.
- Analyze copy and creative for campaigns that generate massive returns.
- Evaluate new tools and apps that could 10x client results.
- Work directly with the PM and the team to execute at agency speed.
Requirements
- Proven client facing experience as CSM, account manager, or similar role.
- This is key. Solid understanding of email marketing and ecommerce fundamentals.
- Copywriting background is non negotiable. You review and critique copy with confidence.
- Organized and structured. You manage large portfolios without dropping anything.
- Proactive by default. Clients never chase you, you chase results for them.
- Impeccable spoken and written English. All clients are US based high performers.
- Available from 4 PM CET or 9 AM EST depending on your timezone.
- Huge plus if you have agency experience working with premium DTC brands.