Customer Care Manager

Role Overview

• You coordinate communication between internal departments and customers to ensure a harmonious and consistent customer experience
• You build and maintain long-term customer relationships through regular, personal contact
• You identify individual customer needs and ensure lasting satisfaction for both the company and its employees
• You keep customers informed about new benefits, developments, and optimization opportunities
• You continuously expand the benefits offering and successfully implement innovative bonus models in practice

Requirements

• Completed degree in business administration or an equivalent vocational qualification
• At least two years of professional experience, ideally in key account management, project management, or customer success management
• Strong service and customer orientation combined with empathy, assertiveness, and excellent communication skills
• Independent, solution-oriented working style with strong planning and coordination abilities
• Fluent in German and English, both written and spoken

Benefits

• Flexible working hours
• Modern office on Fuerteventura or remote work across the Canary Islands
• Workation with extras: Up to 4 weeks of EU workation per year — including flight and accommodation if choosing Munich as the location
• 30 days of annual leave
• Permanent contract and private supplementary health insurance
• Above-average salary compared to the national standard
• Assistance with obtaining an NIE number and administrative procedures, plus a welcoming on-site team