Work closely with JetBrains Account Executives.
Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding and assisting with architecture.
Manage the technical relationships for a portfolio of accounts and implement account strategies.
Be the customers’ advocate within JetBrains, representing them to Support and Product Engineering teams.
Recommend product enhancements based on customer feedback.
Help product teams present and evaluate new product ideas to the customers in your portfolio.
Act as a trusted technical advisor to customers, staying updated on technology trends.
Work with Sales to facilitate account expansions by developing account plans.

Proven experience in technical consulting, technical customer success, or other customer-facing technical roles.
Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better.
Hands-on knowledge of AI/LLMs in the field of software development.
A passion for continually improving the customer experience.
Strong verbal and written communication skills in English and the local language of your office.
Exceptional presentation skills for demonstrating JetBrains products to customers.
The ability to quickly identify and address technical and business challenges related to software development tooling.
The ability to convey technical concepts to customers of all technical backgrounds.
Comfort in a fast-paced and dynamic working environment.
Experience working in or with large software development teams.
A collaborative and team-focused mentality, with a willingness to take initiative.
Self-direction and resourcefulness.
The ability to travel approximately 25% of the time.

Enterprise Customer Success Engineer – Post-Sales

Key skills