Proactively contact a high-volume, existing account base to establish, build, and maintain relationships via phone and video (MS Teams) across the Scotland patch.
Understand client needs, identify growth opportunities, and present and close with relevant and bespoke solutions.
Interpret and explain partners’ performance data through storytelling to add value and demonstrate ROI.
Achieve weekly KPIs and performance metrics relevant to business requirements, including telephone and virtual meetings, quarterly contact rate, revenue, and retention.
Deliver new Rightmove initiatives and business campaigns to partners.
Identify and conduct relevant product and service training with partners to support the relationship.
Be the main point of contact to answer partner queries, resolve problems, and provide solutions.
Record information in relevant databases and ensure CRMs are kept up to date.
Liaise with internal teams to build strong internal relationships and deliver the best outcomes for partners.
Regularly share learnings with colleagues and key internal stakeholders to enhance service and product offerings.
Prepare and plan your partner base, including weekly priorities, retention strategies, and growth opportunities.

Consistently overachieves set B2B sales targets and business KPIs.
Thrives in and contributes to a hardworking and dynamic team.
Able to manage partner expectations and deliver excellent service.
Demonstrates tenacity, resilience, and flexibility.
Thrives on taking ownership and accountability for their account base and behaviours.
Actively exhibits a growth mindset and a willingness to learn, develop, and respond to feedback.
Has excellent verbal and written communication skills.
Demonstrates strong planning and organisational skills.
Has a “can-do” approach and a growth mindset.

Cash plan for dental, optical and physio treatments.
Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
Hybrid working pattern with 2 days in the office.
Contributory stakeholder pension.
Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
Competitive compensation package.
Paid leave for maternity, paternity, adoption & fertility.
Travel Loans, Bike to Work scheme, Rental Deposit Loan.
Charitable contributions through Payroll Giving and donation matching.
Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.

Virtual Account Manager – Estate Agency Sales

Key skills