Own the strategy, design, and evolution of the finance shared services / GBS operating model.
Align shared services objectives with enterprise priorities for cost efficiency, control rigor, service quality, scalability, and audit readiness.
Approve and govern all scope changes, migrations, and material process redesigns affecting Genpact-delivered services.
Act as end-to-end process owner for in-scope finance and adjacent finance operations across retained teams and Genpact.
Own outcomes related to contract interpretation, pricing models, and productivity commitments.
Serve as the primary relationship manager with internal stakeholders and build the retained shared services governance organization.
Own the enterprise change management strategy, including service catalogs and RACI clarity.

Bachelor’s degree in Accounting, Finance, Business, or related field required.
MBA and/or CPA, CMA, or equivalent strongly preferred.
12–15+ years of progressive experience in finance operations, shared services, or GBS environments.
5–7+ years leading retained organizations over outsourced/BPO providers, including large-scale transitions.
Experience in public company or highly regulated environments with strong SOX and audit exposure.
Deep end-to-end knowledge of P2P, O2C, R2R, and related master data and controls.
Strong ERP and finance systems experience (SAP, Oracle, etc.).
Experience with automation, analytics, and continuous improvement methodologies.

Director of Shared Services

Key skills