Supply Chain Operations Analyst

Role Overview

• Operational role (execution and coordination) in managed supply chain. Does not involve commercial negotiation, strategic sourcing, pricing definition, or strategic supplier development.
• Translate the customer schedule (firm order + forecast or forecast treated as firm) into an operational plan executable within the supplier lead time and the internal process.
• Create, maintain and update Purchase Orders (POs) in the ERP, ensuring data integrity (quantities, deadlines, operational conditions, status).
• Conduct structured follow-up with suppliers (confirmations, lead-time improvements, rescheduling, delay management, contingency actions), including phone calls and meetings.
• Coordinate inbound/outbound activities with company or third-party warehouses, suppliers, customers, directly with carriers or internal transportation teams (booking, pickup, delivery, proofs of delivery, returns), providing communication, data (e.g., pickup/shipping instructions) and required documents (tax invoices, packing lists for international operations, etc.), ensuring pickup/delivery, evidence and ERP updates.
• Prepare and execute pre-notice / ASN when applicable (especially in third-party warehouses or pickup/delivery operations directly at the supplier), ensuring adherence to the logistics operator's flow.
• Monitor receiving:
• Company warehouse (internal receiving processes, discrepancies and holds);
• Third-party warehouse / pickup or direct delivery at supplier operations (specific system receiving routines and reconciliation);
• Validation of third-party warehouse charges;
• Check and organize documentation: order confirmations, advance documentation, supplier and service provider invoices, proof of delivery/receipt and prepare for release to the Accounts Payable department.
• Create and manage Sales Orders (SOs), fulfillment status, prioritization and communication with customers and internal teams.
• Act as the operational “bridge” between customers, suppliers, transportation and warehouse, ensuring visibility and predictability.
• Carry out specific and corporate communications with customers and suppliers, including support for parameter updates (e.g., lead time).
• Participate in continuous improvement and process standardization initiatives;
• Provide support to the Foreign Trade and Transportation areas;
• Update reports and monitor KPIs.

Requirements

• Bachelor's degree in Administrative fields, Logistics, Engineering, Foreign Trade or related disciplines;
• Practical experience in purchase follow-up and in the material planning process or in management of sales orders / customer service;
• Experience with ERP systems;
• Excel skills: intermediate/advanced;
• Functional English is required for interactions with international teams and for supplier and customer meetings. Spanish is a plus;
• Organizational skills, prioritization and operational discipline;
• Attention to detail;
• Assertive communication and customer orientation.

Tech Stack

• ERP
• NFS

Benefits

• PTO: Personal Time Off
• paid days off throughout the year for your rest;
• Flexible/hybrid working schedule;
• Company Health and Dental Plan: Amil coverage. Intended for the employee (primary holder) with company contribution. Extension to direct dependents – fully covered;
• Birthday Day Off: to celebrate your day in a special way;
• In-company English: annual English classes, subject to enrollment analysis;
• Corporate Education: course platform with certificate issuance in technical and behavioral areas.