Analyze social media campaigns: review reach, engagement, consumption, retention, and performance by platform.
Conduct top-tier social listening: sentiment analysis, brand health, share of voice, and conversation mapping.
Monitor conversation patterns, trends in digital culture, and potential risks to the brand.
Build reports and dashboards focused on social and digital culture.
Ensure listening tools use correct classifications (taxonomies).
Turn numbers (quantitative and qualitative data) into actionable recommendations and strategies.
Monitor and structure analyses during crises—both emergency response and preventive scenarios.
Present results to clients with clarity, a business perspective, and effective storytelling.
Collaborate with Content, Creative, and client teams.

At least 5 years of experience in social media and social intelligence within agencies.
Familiarity with social listening tools (Sprout Social, Stilingue, Brandwatch, or similar).
Extensive experience with engagement, consumption, retention, and performance metrics across multiple formats.
Ability to interpret qualitative conversations and correlate them with structured quantitative data.
Highly organized, able to manage multiple sub-brands and tasks simultaneously.
Advanced English (will interact with external teams).
Experience with dashboards and BI tools such as Power BI or Looker.
Understanding of paid media metrics and how to integrate them with performance data.

Diversity within our team is essential to strengthening our culture! We encourage people who identify with any form of diversity—gender identity, race/skin color, ethnicity, social group, sexual orientation, age, disability, and others—to apply.

BI Supervisor – Social Media

Key skills