Schedule approved content across Kiva’s social platforms using Sprout Social
Maintain a consistent post cadence of 2-3 posts per week for Instagram, 1-2 posts per week for Facebook
Ensure correct copy, tagging, formatting, links, and accessibility best practices (e.g., alt text)
Coordinate with the Creative team Project Manager to source evergreen assets
Monitor Sprout Smart Inbox daily for comments, messages, and mentions
Respond to routine inquiries and comments in alignment with brand voice and guidelines
Compile quarterly social performance reports across platforms
Track core metrics (reach, engagement, follower growth, CTR, top-performing posts)

2+ years of experience managing social media publishing and community engagement
Demonstrated experience contracting social media management for established brands (nonprofit or corporate)
Experience with Sprout Social or similar social management platforms
Strong attention to detail and operational consistency
Clear, professional written communication skills
Ability to triage and escalate issues appropriately
Comfortable working independently within a defined scope

Pay is $25 an hour
An opportunity to improve real lives, solve hard problems, and change the world
Friendly, supportive, and adventurous environment with a team of engaged colleagues
Opportunities to connect with and learn from colleagues and partners around the world

Social Media Contractor

Key skills