Key skills
JavaScriptPythonServiceNowSQLAnalyticsBIPower BICommunication
About this role
Role Overview
- Monitor, triage, resolve, and reassign support tickets in the ticketing system.
- Ability to implement system changes via code (e.g., JavaScript, Python, SQL) or configuration updates within financial and business applications.
- Create reports and dashboards in Power BI and other analytical software to support business operations and decision-making.
- Alert team members and stakeholders of new issues and potential system outages.
- Collaborate with internal teams and the systems supervisor to process tickets and coordinate incident responses.
- Assist with onboarding, training, and access setup for new users.
- Identify and implement automations for ticketing and onboarding processes using scripting and automation tools (e.g., JavaScript, Python, SQL, Excel, Power BI).
- Provide Tier 1 support for DFC, ensuring high-quality customer service.
- Document processes, create user guides, flowcharts, and maintain clear records.
- Perform additional duties as assigned.
Requirements
- Experience with ticketing systems (e.g., ServiceNow, FreshService) preferred.
- Familiarity with scripting and automation tools such as JavaScript, Python, SQL, Excel, and Power BI.
- Strong customer service and communication skills.
- Ability to learn new tools and processes quickly.
- Attention to detail and effective troubleshooting skills.
- Bachelor’s degree or equivalent experience in analytics, data, or IT support preferred.
Tech Stack
- JavaScript
- Python
- ServiceNow
- SQL
Benefits
- Competitive pay
- Medical, Dental, and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs