Provide advanced intraoperative and perioperative support during complex, first‑time, or escalated cochlear implant surgeries requiring elevated clinical expertise.
Serve as a surgical technology consultant, supporting surgeons during live cases, cadaver labs, symposia, and individualized training sessions.
Deliver remote on‑call OR support, providing real‑time troubleshooting and clinical guidance to surgical teams.
Lead and support national and regional surgical education, including hands‑on workshops, demonstrations, and peer‑to‑peer programs.
Train and mentor field staff and new Surgical Specialists on surgical techniques, product handling, and troubleshooting.
Maintain expert‑level knowledge of AB product technology, anatomy, surgical techniques, and competitive landscape to inform strategy and elevate clinical excellence.
Support operational and clinical improvement efforts through advanced troubleshooting, anatomical understanding, and best‑practice surgical guidance.

Bachelor’s degree required; Master’s or Doctoral degree in a medical or audiology‑related field preferred
Minimum 5 years of surgical sales, support, or training experience, ideally with medical devices
Experience supporting cochlear implant surgeries strongly preferred
Knowledge of operating room etiquette, sterile fields, and sterile techniques
Familiarity with objective measures of hearing and cochlear implant function a plus
Excellent written/verbal communication and presentation skills
Strong organizational and prioritization abilities
Ability to influence decisions without formal authority
Adept at adapting to rapidly changing environments
English fluency required; Spanish and/or French fluency preferred
Strong computer skills, including MS Office and Salesforce.com
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Medical, dental and vision coverage*
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match*
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform
D&I focused: D&I council and employee resource groups *Plan rules/offerings dependent upon group Company/location

Senior Surgical Support Specialist

Key skills