Support onboarding for new partners, ensuring smooth implementation and adoption
Manage a portfolio of small-to-mid-sized accounts with guidance from senior team members
Respond to partner inquiries and proactively identify opportunities to improve client experience
Monitor account health metrics and flag risks or expansion opportunities
Assist with revenue growth initiatives
Collaborate with product and engineering teams to communicate client feedback
Maintain accurate CRM documentation and reporting
Contribute to improving internal processes as we continue to scale

1–3 years in SaaS account management, customer success, or a related customer-facing role
Experience managing smaller accounts or supporting senior team members in a client-facing capacity
Comfortable working toward retention, adoption, and revenue goals
Energetic, proactive, highly coachable, and team-oriented

Account Management Specialist

Key skills