Senior Product Operations Manager, Falcon Complete

Role Overview

• Product & Feature Integration
• Partners with internal teams, including various product groups, engineering and more to enhance critical systems and functions and allow for further customization of systems to align with the evolving business needs
• Work with both internal and external teams across CrowdStrike to improve Falcon Complete's processes and operations through new product and feature integrations
• Perform technical analysis of new product features and capabilities to determine effectiveness for FC integration
• Assess technical feasibility, resource requirements, and potential impact on existing FC operations
• Strategic Initiatives & Collaboration
• Lead strategic initiatives, including reviewing active efforts and prioritizing requests
• Collaborate with internal engineering groups to ensure FC capabilities meet operational and customer needs
• Participate in roadmap prioritization sessions and review new requests for the FC Business
• Partner with internal teams to surface customer pain points and operational challenges
• Drive actionable change by translating customer feedback into product enhancements and operational optimizations
• Project Leadership & Process Optimization
• Lead various projects (both large and small) encompassing technological integrations, process modifications/enhancements, automation/optimization efforts and more
• Contribute to or lead cross-functional initiatives as required
• Assist with managing Agile workflows including stand-up meetings, capacity planning, and retrospectives
• Define and track key metrics to measure operational effectiveness and integration success
• Create and maintain comprehensive technical and process-based documentation
• Establish governance frameworks and reporting mechanisms for product integrations
• Develop integration roadmaps and implementation strategies for features and products
• Document technical specifications and integration of new features
• Collaborate with engineering teams to ensure seamless integration with existing FC infrastructure
• Monitor and evaluate post-integration performance metrics to ensure successful adoption

Requirements

• 5+ years of experience in a business systems engineer role or similar
• Effectively communicate with technical and non-technical personnel at all organizational levels
• Ability to analyze business requirements, design and configure recommended solution, and communicate technical solutions to various audiences
• In-depth knowledge of CrowdStrike's modules and product offerings
• Demonstrated leadership for driving risk and issue mitigation and resolution
• Basic leadership, diplomatic, and motivational skills including the ability to lead up, across and down multiple business and technology organizations
• Strong problem solving and technical skills
• Experience with Agile methodology and project management practices
• Proficiency in data analysis and metrics definition
• Bachelor’s Degree in appropriate field of study or equivalent work experience

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe