Manage end-to-end implementation projects, ensuring successful execution across all phases of the lifecycle.
Facilitate key project sessions including discovery, kickoff, requirements gathering, testing planning, and status meetings.
Develop, manage, and maintain project plans, timelines, and documentation.
Track project progress against defined milestones and contractual service levels, escalating concerns as appropriate.
Provide regular status updates to internal partners and clients.
Serve as a primary point of contact for clients throughout the implementation process.
Support client expectation management by clearly communicating timelines, risks, scope, and required decisions.
Build strong working relationships with clients, brokers, and internal stakeholders through clear communication and responsiveness.
Coordinate with cross-functional teams—including configuration, technical, compliance, and service delivery—to support timely and accurate deliverables.
Identify and communicate project risks, dependencies, and potential roadblocks.
Partner with leadership and project stakeholders to support issue resolution and escalation when needed.
Monitor interdependencies across workstreams and proactively address items that could impact timelines or quality.

Bachelor’s degree in Business Administration, Project Management, or a related field
3+ years of project management or implementation experience, preferably within benefits, HR technology, SaaS, or related environments
Working knowledge of benefits administration processes and/or implementation methodologies
Strong written and verbal communication skills with both technical and non-technical audiences
Proven ability to manage multiple projects simultaneously in a fast-paced environment
Strong organizational, problem-solving, and critical-thinking skills
Proficiency in MS Excel (including VLOOKUPs, pivot tables, and data analysis) and other MS Office tools
High attention to detail, reliability, and accountability.

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Implementation Project Manager

Key skills