About this role
Role Overview
- Coordinate system changes and communicate with the external development vendor
- Provide user support and consultations on various system-related questions
- Analyze and resolve incidents related to the system
- Manage and monitor incoming support requests and tickets
- Manage and handle incoming support tickets, ensuring timely follow-up and resolution
Requirements
- Experience with Microsoft Dynamics AX 2012
- Strong problem-solving skills
- Ability to work independently
- Familiarity with support ticketing systems