Supervisor, Technical Support

Role Overview

• Participative leadership and team management, monitoring the quality of activities performed by the team and ensuring they follow established procedures and standards, always focused on the customer experience.
• Develop and execute strategic and action plans aimed at continuous improvement and innovation in operational processes.
• Monitor performance indicators, with the ability to identify areas for improvement and opportunities.
• Lead and train technical support teams (support for Field Technicians and Remote Technical Support to customers in B2C and B2B segments), promoting engagement and both individual and team development, helping them improve technical skills and knowledge.
• Act as a facilitator, resolving or supporting the direction of critical cases and promoting best practices with consultants and specialists.
• Identify operational gaps and develop strategies to overcome them, ensuring efficiency and alignment with company objectives.
• Structure and maintain regular routines with the team, presenting results and identifying new opportunities for continuous improvement.
• Oversee strategic projects that have a direct impact on operational results and customer satisfaction.

Requirements

• High School Diploma required
• proof of completion
• Customer focus
• Interpersonal skills
• Creativity
• Proactivity
• Logical reasoning
• Organization
• Communication

Benefits

• Choose the ideal benefit for you and your dependents via a digital platform with multiple categories such as gym, meal voucher (VR), food allowance (VA), pharmacy assistance, health insurance, dental insurance and life insurance;
• Company mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan! Yes, unlimited! On the best mobile network, even faster with Vivo's 5G!
• An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
• Eligible to receive an annual Bonus or PPR (Profit Sharing Program);
• Plan your future through a Private Pension Plan;
• Have children? You will be entitled to a subsidy to help with school, daycare or babysitter expenses;
• Work in an environment that respects your personality, your style of dress and your way of being, where you can be authentic. #ComeAsYouAre
• Work remotely up to 2 times per week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday;
• Participate in one of the largest corporate volunteer programs so you can help transform the world;
• Take advantage of our Educational Development Program offering partnerships with educational institutions at a discount, as well as certifications and online courses.
• Advance your career through our Internal Recruitment Program, within Brazil or abroad — we are present in over 17 countries! #VivoMyCareer
• Benefit from a range of initiatives to improve your physical, emotional and social well-being! We have #VivoWellBeing, which encourages our team to adopt healthy habits and a better quality of life! We offer employees consultations with nutritionists, psychologists, social workers, telemedicine and much more!
• All our vacancies are open to people with disabilities and/or who are rehabilitated. We have a culture that values diversity, differences and people's potential! #VivoDiversity

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