SecureDoc Enterprise Server Administrator

Role Overview

• Provide support for the Full Disk Encryption infrastructure for our customer’s Endpoint Technology Engineering Infrastructure team.
• Work with Full Disk Encryption requirements mandated by CISO as part of adhering to portions of the AS-805 Information Security Handbook specifically sections 9-7.1 Encryption.
• Help managing the WinMagic SecureDoc Full Disk Encryption Infrastructure via the SecureDoc management platform.
• Design and enhancements to Full Disk Encryption (SecureDoc) and remote support platforms (Dameware).
• Perform integration testing of new hardware devices for compatibility with (SecureDoc) and remote support platforms (Dameware).
• Maintain full disk encryption (SecureDoc) and remote support platforms (Dameware) keeping them up to date and secure.
• Manage and maintain WinMagic SecureDoc infrastructure components.
• Keep Full Disk Encryption and remote support platforms up to date and secure.
• Provide day-to-day internal customer support (CISO, postal inspectors, postmasters, sales, clerks, etc.).
• Participate in the preparation of materials and oral presentations for customers and management.
• Play a lead role in meetings relating to specific technical projects or tasks.
• Respond promptly to incidents in ServiceNow.
• Diagnose and repair system problems working closely with vendor support for all servers, software and other hardware directly or with team members.
• Test latest encryption software packages against current and future hardware and software platforms to ensure compatibility with the latest business refresh efforts.
• Evaluate program failures and implement remediation solutions for success.
• May lead project teams within assigned unit develop, plan and manage project tasks.

Requirements

• A degree from an accredited College/University in the applicable field of services is preferred.
• 4 additional years of relevant experience in lieu of a college degree is required.
• 8+ years of experience working with various Endpoint encryption products.
• Expert knowledge of PC hardware, including BIOS (Basic Input/Output System) and UEFI (Unified Extensible Firmware Interface), as well as experience integrating docking stations and installing and troubleshooting firmware updates.
• Ability to provide expert-level end-user support and resolve escalated technical issues.
• Strong knowledge of multiple versions of endpoint products, including testing and validation capabilities.
• Hands-on incident escalation and remediation, including documentation of incident response workflows.
• Excellent communication skills.
• Must be eligible to obtain a Position of Public Trust clearance.
• All candidates must be a US Citizen or have permanent residence status (Green Card).
• Candidate must have lived in the United States for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last 5 years. Military Service excluded.

Tech Stack

• ServiceNow

Benefits

• Must be eligible to obtain a Position of Public Trust clearance.