Business Process Engineer – P&C Insurance

Role Overview

• Build smarter workflows.
• Drive meaningful change.
• Shape the future of insurance operations.
• Analyze, design, and optimize end‑to‑end workflows that power core operations.
• Perform root‑cause analysis to identify operational friction, inefficiencies, handoff issues, and sources of waste or leakage.
• Design future‑state workflows that reduce manual effort, improve cycle time, and enhance quality.
• Apply continuous improvement methodologies to deliver tangible, measurable outcomes.
• Analyze operational performance metrics including cycle time, throughput, productivity, severity, leakage, quality, and customer experience indicators.
• Partner with data teams to interpret trends, surface insights, and prioritize improvement opportunities.
• Collaborate with Technology and Product teams to define business requirements for system enhancements and workflow solutions.
• Identify and assess opportunities for automation, including RPA, AI/ML, straight‑through processing, and digital self‑service.
• Support user acceptance testing (UAT) and ensure operational readiness for new releases.
• Partner closely with business leaders, managers, and frontline teams to understand pain points and opportunities.
• Facilitate process discovery sessions, workshops, and working sessions.
• Act as a bridge between business and technical teams, ensuring solutions align with enterprise strategy.
• Develop rollout plans, training materials, and communications to support adoption.
• Monitor post‑implementation performance and refine solutions as needed.
• Embed changes into standard operating procedures and governance frameworks.

Requirements

• Bachelor’s degree in Business, Operations, Engineering, Data & Analytics, or related field.
• 3 plus years of experience in process improvement, business analysis, or operations.
• Property & Casualty (P&C) experience is a must-have.
• Proven experience with process mapping tools (e.g., Visio, Miro).
• Strong analytical and problem‑solving skills, including working with operational data.
• Exceptional communication skills and ability to collaborate at all levels.
• Experience with core insurance platforms—policy, claims, billing (preferred).
• Experience using Power BI and SQL to analyze operational data, develop performance dashboards, and support data‑driven process improvement initiatives (preferred).
• Familiarity with RPA, workflow automation, or AI/ML applications in insurance (preferred).
• Exposure to regulatory and compliance requirements in P&C insurance (preferred).
• Experience with Lean, Six Sigma, or continuous improvement methodologies (certification a plus, preferred).
• Experience supporting Agile teams (Scrum, Kanban) (preferred).
• Applicants must be authorized to work in the U.S. without current or future sponsorship needs.

Tech Stack

• RPA
• SQL

Benefits

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!